As the telecom industry undergoes a transformation of unprecedented scale and urgency, the future of this key global sector was in the spotlight at the DTW Ignite 2025 in...
Learn how a Canadian telco is driving outcomes through a CGI-run global capability center (GCC).
Discover communications & media insights from the 2025 CGI Voice of Our Clients research on AI, customer experience, compliance and platform modernization.
Swisscom, Switzerland's leading information and communications technology (ICT) provider, communicates with its customers through a variety of channels, including chat and voice bots. CGI collaborated with Swisscom to develop innovative conversational AI solutions.
CGI was tasked by a leading telecommunications company's Transformation Center of Excellence with driving this critical shift through a comprehensive agile transformation plan that used Scaled Agile Framework (SAFe) methodology and involved enterprise agility coaches to support the organization’s executives.
Six ways telcos can outpace their competitors
November 4, 2024 Telcos are under pressure to remain competitive due to challenges from both industry incumbents and new tech entrants, as well as customer demands and regulatory requirements. To address these pressures, this blog provides six ways for telcos to accelerate profitable...
Powering the transformation from telco to techco
July 30, 2024 As a global expert for the communications and media industry at CGI, I am fascinated with the pivotal transformation facing traditional telecom companies (telcos) as they evolve into technology companies (techcos).