Unlocking transformation opportunities for Scottish Borders Council through a value-driven digital strategy

Scottish Borders Council partnered with CGI to identify high-impact digital opportunities aligned to its strategic goals. Together, we developed a value-focused transformation roadmap, identifying opportunities for cost savings, enhanced service delivery, and long-term capability building.

Read the case study to learn how the SBC is succeeding through a value-driven digital strategy

Consultants discussing public sector transformation

Digital transformation promises growth, efficiency, and innovation—yet too often, strategies fall short. Organizations today face shifting markets, rising customer and citizen expectations, and increasing internal complexity. Success demands more than technology—it requires a value-driven strategy that connects ambition to measurable outcomes.

Too many transformation initiatives prioritize technology while overlooking the people, culture, and processes that determine success. A value-driven digital strategy bridges this gap—aligning digital investments with business goals, empowering employees, and enabling sustainable growth.

Moving from vision to value

Only 41% of executives
say their digital strategy is delivering expected results, according to the latest CGI Voice of Our Clients research. We address this by turning complexity into clarity and action.

With a proven, value-driven framework, we help organizations move from vision to value through a transparent, adaptable journey:

  • Discover – Define strategic imperatives, value levers, and desired outcomes
  • Design – Shape operating models, roadmaps, and key user journeys
  • Deliver – Execute with confidence, engage stakeholders, and accelerate adoption
  • Drive – Embed resilience, data-driven insights, and continuous improvement

This structured, outcome-focused approach ensures every initiative drives measurable results—and builds momentum for sustainable repeatable transformation.

By partnering with us, organizations gain more than just a digital strategy—they gain the clarity, governance, and actionable plans to generate measurable outcomes with confidence.

Our value-driven approach ensures:

  • ROI-driven roadmaps that are aligned with strategic imperatives
  • Transparent progress that builds trust and stakeholder confidence
  • Stronger adoption and maturity, enabling transformation that lasts
  • Insight-driven decision-making, empowering leaders and teams to act with confidence
     

We help clients:

  • Translate strategic imperatives into clear, actionable roadmaps
  • Address customer, citizen, and employee needs to improve experiences
  • Optimize operating models so people and technology work seamlessly together
  • Build cultural readiness and embed new behaviors to ensure change is sustainable
  • Foster a leadership and workforce mindset of adaptability and accountability to drive transformation forward

 

 

Ready to define your value-led digital strategy?

Turn ambition into measurable outcomes with CGI’s Value-Driven Digital Strategy Framework.

Learn more about our Business Consulting capabilities and our expertise in Strategic Alignment