Councils are facing rising demand, shrinking budgets, and increasing pressure to deliver more with less. CGI’s work with Fife Council shows what’s possible when digital transformation is done right and why local authorities should be thinking this way.

In just four months, CGI helped Fife Council rethink how services are delivered to 370,000 residents. By partnering with Faethm by Pearson and Soroco, we combined predictive workforce analytics with real-time process intelligence to create a transformation roadmap grounded in evidence, not guesswork. This data-driven approach isn’t about isolated tech pilots and proofs of concept, it’s about building a scalable, responsible programme that delivers measurable value.

This combined solution enables:

  • Clear identification of where automation and augmentation will have the biggest impact.
  • Forecasting of how 33 technologies will affect more than 19,000 roles.
  • Building of a quantified transformation roadmap that links digital investments to workforce planning and service outcomes.

Why this matters:

This is the future of public service delivery. Councils need more than ambition – they need clarity, credibility, and confidence. CGI’s approach helps local authorities build faster business cases, reduce risk, and empower their workforce to thrive in a digital-first world.

woman working on a computer
75% of roles are expected to be impacted by technology over the next five years.
 
Early modelling indicates potential cost savings of £8M-£10M over a five-year horizon.
10% of roles show high potential for full automation or significant augmentation
 
The approach cost Fife less than 50% of a traditional consulting approach using consultants without technology.
The partnership with CGI, Faethm and Soroco has helped us see the future of our workforce more clearly. This isn’t just about great efficiency – it’s about creating capacity, improving service, and helping our people adapt to change with confidence.

Charlie Anderson Fife Council, CIO

Game-changing initiatives at Fife Council, working at the forefront with CGI. These challenging times in the funding and delivery of public services call for fresh thinking, and Soroco is proud to be contributing to Fife Council's transformation strategy and to the wider UK Public Sector.

Munjal Jhala Global Head Of Channels and Alliances - Soroco

consultants looking at tablet

Learn how CGI is working in partnership with Fife Council to modernise services, improve citizen experiences and deliver meaningful digital transformation across the region. This collaborative approach is helping to build more connected, resilient communities.

 

Read the full case study